Q: When was the Roaring Stories online shop launched?
A: After a long period of planning and fine-tuning, Roaring Stories launched its online shop component in June 2023. We hope this new element of our service provides convenience for new and old customers. If you have any feedback on the site, please email us at firstname.lastname@example.org.
Q: I can’t find the book I’m looking for in your online shop. What should I do?
A: On hand quantities listed on the Shop section of this website reflect the stock on hand. Titles with no on hand quantity are not in stock and will need to be obtained from our suppliers.
If the book you are looking for is a new release, or if you believe it should be available to order online at Roaring Stories, please get in touch.
If the book is in print from local and international suppliers, we would be happy to order in for you. Simply call or email the store for assistance – or drop by in person.
Shipping and delivery
Q: How much is shipping when I order from Roaring Stories?
A: Price per parcel within Australia is $10.00.
Q: How long will my book take to arrive?
A: At the moment, in-stock items are being dispatched in 4-5 business days. Delivery times will then vary depending on the location the package is being sent to.
Q: Do you have an express delivery option?
A: Yes. We offer Express Post. Rates are calculated at checkout.
Q: When will my credit card be charged if I order online?
A: Your credit card will be charged at the time of order. If there are any price changes we will contact you. If an item is unavailable we will refund the credit card used for the transaction.
Q: Do you accept all credit cards for online orders?
A: We accept VISA, MasterCard and American Express.
Q: My order is being delivered overseas. Will my order include Australian tax (aka GST)?
A: No. GST is deducted from the total cost of your order upon shipping.
Q: My order is going to a different shipping address. Can I still get a tax invoice?
A: Yes, please email us with your order number and we will arrange a tax invoice to be sent out to you.
Q: I didn’t receive my tax invoice via email?
A: Please check in your spam or junk folder, because the tax invoice email may have landed there. If you still can’t find it, please email us.
Events at Roaring Stories
Q: How can I stay in the loop about upcoming events with Roaring Stories?
A: The best way is to sign up to our newsletter, which you can do so here. Our newsletter subscribers also get first access to tickets when events go on sale. As some of our events sell out very quickly (our record is a few hours!) it’s definitely worth your while. You can also see our current program of events here.
Q: I have been placed on a waiting list for sold-out events. How do I know if I can secure ticket/s?
A: You will have signed up to the waitlist on Eventbrite, which is the platform we use to manage event ticket sales. Should more tickets become available, you will receive an automated email from Eventbrite alerting you. If you are on a waitlist and do not receive any such email, please assume that no places have become available.
As we have to manage venue capacity carefully, please understand that we cannot accept walk-ins on the night of the event. Have your ticket handy when you arrive for our staff to scan you in.
Q: I can no longer attend an event I purchased tickets to. Can I get a refund?
A: If you notify Roaring Stories 48 hours before the event date via email, Roaring Stories will issue a refund via the card you purchased tickets. Refunds cannot be issued to cancellations within 48 hours of the event date.
The Roaring Stories newsletter
Q: What is the Roaring Stories newsletter?
A: Each issue features our bookseller’s picks of the best new releases of the month for both adult and children’s titles, and includes links to a handy digital magazine. Newsletters also often feature upcoming author events, author interviews, and giveaway competitions.
Q: How much does it cost to subscribe?
Q: How can I receive it?
A: You can subscribe to Roaring Stories by signing here.