Refunds, Returns & Exchanges

Refunds Policy

Roaring Stories Pty Ltd (ABN: 28 631 816 923) complies with Australian Consumer Law. In the event of a major product fault or defect a full refund will be provided.

Tickets to events are non-refundable. Very occasionally there may be a change to time, date or location of an event. If you are unable to attend because of this change you may a) request a refund of the ticket price or b) request we transfer your ticket purchase to another event. If an event is cancelled you will be entitled to a full refund of the ticket price.

Gift Vouchers are valid for 3 years from issuance date (date of purchase) and are not refundable.

Exchange Policy

If you change your mind about a purchase you may exchange for another item(s). A receipt as proof of purchase must be provided. You will be responsible for any costs involved in returning the item(s) to us and in sending the new items to you.

Goods must be received by us in saleable condition for an exchange/refund to be possible. If the new item(s) cost more than the original purchase you will be required to pay the difference. If they cost less, we can either refund you the difference or issue a gift voucher for this value. Please note refunds can only be processed to the credit/debit card used for the original purchase.

From the blog

What We’re Reading in July

From a ‘a swirling tale of gore and corruption,’ to a novel about a young North Korean boy whose life is changed forever when a Dungeons and Dragons handbook finds its way into his hands… Here’s what our Balmain bookshop staff are reading this month.

What We’re Reading in June

From a novel about serial killer on the prowl in Sydney, to quintessential Anne Tyler, to a work translated from the French about a strange event that takes place on a flight from Paris to New York: here’s what our Roaring Stories staff are reading this month.

What We’re Reading in May

Two translated novels from Japanese authors – one new, one first published over two decades ago. Here’s what our Balmain bookshop staff are reading this month.